RMI Connect

RMI Connect: Accelerating Resource Management Maturity

Resource (and Workforce) Management (RM) across many industries is receiving increased attention as more companies realize the many benefits of better managing supply and demand of human capital. Since services are the lynchpin for successful IT solutions, maturing Resource Management processes is getting enormous focus and new investment.

RMI Connect, a unique virtual forum focused on helping project-based service delivery teams with improving Resource Management Maturity, was delivered virtually in two mini-events. We discussed how to baseline your Resource Management Maturity utilizing the RMI’s Resource Management Maturity Model, and explored best practices, tips and techniques to Accelerate Resource Management Maturity.

Thanks to Our RMI Connect 2021 Sponsors

Platinum Sponsors:

Gold Sponsors:

Sessions:

Wednesday, September 22, 2021 — 11:00 AM – 1:50 PM ET

TIME: 11:00 AM – 11:50 AM ET

DESCRIPTION: Using the RMI Resource Management Maturity model as a guide, this session will discuss how to baseline your RM capabilities, share research on industry maturity status as a whole, and best practices for maturing your Resource Management function.

TIME: 12:00 PM – 12:50 PM ET

MODERATOR: Marc Lacroix, RMI

DESCRIPTION: This will be a panel of experienced RMO leaders discussing their experience in building mature resource management capabilities and an RMO function, and their journeys to improve RM performance overall, and helpful tips from the trenches for other project-based delivery functions.

PANELISTS: Kieran Markham, EMEA Resourcing Director at Teradata; Claudia Moreno, RMO Manager at SweetRush; Chris Nakovics, Global Resource Management Leader at ServiceNow; Gary Ward, Director, Global Resource Staffing at Guidewire Software

TIME: 12:00 PM – 12:50 PM ET

MODERATOR: Ryan Childers, RMI

DESCRIPTION: This will be a panel of experienced RMO leaders discussing their experience in building mature resource management capabilities and an RMO function, and their journeys to improve RM performance overall, and helpful tips from the trenches for other project-based delivery functions.

PANELISTS: Lloyd Norman, SVP, Senior Planning and Delivery Services Manager at Zions Bancorporation; Orlando Quesada, IT Capacity & Resource Planning Manager at UKG; Molly Wilde, Resource Capacity Consultant at Upsher-Smith Laboratories

TIME: 1:00 PM – 1:50 PM ET

FORMAT: Three moderated sessions grouped with participants who self-select as being in one of the three following maturity groups: Level 1-2, Level 3, or Level 4-5.

DESCRIPTION: In each group we will discuss how peer companies are accelerating their efforts to mature their RM processes to produce better business outcomes. In the spirit of bringing the ‘Connect’ to life in ‘RMI Connect’, these sessions will be moderated open forums. Participants will be able to submit questions in advance and the moderators will make every effort to address as many questions as possible. These sessions will focus mainly on resource management process topics.

Thursday, September 23, 2021 — 11:00 AM – 1:50 PM ET

TIME: 11:00 AM – 11:50 AM ET

DESCRIPTION: Technology enablement is a critical aspect of any RMO. Technology enables the RMs and centralizes the data and supports the organizational interfaces to other key stakeholder groups like sales and finance. This session will provide insights into how technology can best support a maturing RMO.

TIME: 12:00 PM – 12:50 PM ET

DESCRIPTION: Keeping attrition low and retaining key resources are always critical success factors for project-based businesses, but they will be especially important in the coming months. This session will outline the building blocks for an employee-centric approach to resource management and consider the role that technology can play in monitoring and improving employee well-being.

TIME: 12:00 PM – 12:50 PM ET

DESCRIPTION: During this interactive breakout session, hear from your peers on what resource management tools they are currently using to succeed. We’ll also discuss the latest technology that is shaping resource management today for the future, allowing resource managers to see the full picture, leverage subcontractors efficiently, and field the best team every time.

TIME: 12:00 PM – 12:50 PM ET

DESCRIPTION: This session will address the KPIs that matter most to project based delivery organizations through the lens of resource management. We’ll dig into the data that feeds those metrics to understand how to measure and analyze for better results. We will also provide tips and tricks on how to evolve your KPIs to scale with organizational growth.

TIME: 12:00 PM – 12:50 PM ET

DESCRIPTION: When the focus of resource management, for most companies, is assigning people to projects, it’s hard to move the discipline of RM up the maturity curve. The good news is organizations are embracing a new agility-oriented mindset, and good RM is required to make it a reality. The maturity model will provide the roadmap, but great resource managers will still need to work their magic to ensure organizations reach their goals.

TIME: 1:00 PM – 1:50 PM ET

FORMAT: Three moderated sessions grouped with participants who self-select as being in one of the three following maturity groups: Level 1-2, Level 3, or Level 4-5.

DESCRIPTION: In each group we will discuss how peer companies are accelerating their efforts to mature their RM processes to produce better business outcomes. In the spirit of bringing the ‘Connect’ to life in ‘RMI Connect’, these sessions will be moderated open forums. Participants will be able to submit questions in advance and the moderators will make every effort to address as many questions as possible. These sessions will focus mainly on RM automation technology.

Sponsor Showcase

Run on the leading cloud platform, Salesforce, FinancialForce accelerates business growth with customer-centric PSA, ERP, and customer success solutions.

Kimble is the only leading software vendor that focuses exclusively on PSA, helping PSOs run their businesses better and scale with confidence.

The Mavenlink Industry Cloud for Professional Services™ enables agencies, consultants, and PSOs to optimize resources and elevate operational performance to build a thriving business.

Founded in 2006, ProductDossier focuses on solving real-world professional services business problems in project, program, and portfolio management through its industry-leading PSA Software.

Projector is the PSA built by services professionals to support the specific needs of PSOs and is consistently ranked #1 for customer satisfaction.

ProSymmetry is a Gartner PPM Cool Vendor for Resource Planning, 5 year Gartner Hype Cycle Leader for Resource Planning, and Market Leader in Strategy Execution and Resource Management.

Saviom is a leading global provider of resource management software. Started in 1999, it has successfully completed 21 years in the industry .

The third annual Resource Management Global Symposium will be April 28 – 29, 2022 in Dallas, Texas. The Symposium will have more content rich topics, a broader range of advanced topics for the more experienced resource managers, additional networking opportunities, and access to more PSA/PPM/RPM vendors to discuss the benefits of their solutions for you.

Join us to learn both fundamentals and advanced practices in Resource Management, collaborate with industry peers, RM process experts and service automation technology providers, and innovate with the very latest in RM research, best practices and technology.  Learn more about RMGS 2022!