Learn. Collaborate. Innovate.
The Resource Management Global Symposium is comprised of keynote sessions, panel discussions, breakouts and case studies, and networking opportunities for all those interested in the RM and WFM disciplines. Attendees will learn both fundamentals and advanced practices in Resource and Workforce Management, have many opportunities to collaborate with industry peers, RM/WFM process experts, and service automation technology providers, and innovate with the very latest in RM/WFM research, leading practices, and digital transformation strategies. Symposium content is relevant to any project-based service delivery organization and specifically targeted participants with external customers (e.g. Professional/Consulting Services, Marketing and Creative Agencies, Accounting, Audit, Tax and Advisory firms, and Law firms) and internal customers (Enterprise/IT, Product Development, and Engineering).
Monday, April 20, 2026
DESCRIPTION:
Welcome to RMGS 2026! Visit the Registration Desk to check in and collect your conference badge. The RMI staff will be there to provide you with all the details about the event, including schedules, session locations, and any other questions you may have.
LOCATION: Westin Indianapolis 2nd Floor Conference Center
DESCRIPTION:
RMGS 2026 kicks off with our Regi‑ception, a welcoming start designed to get you checked in and connected. Stop by to pick up your badge, get oriented for the days ahead, and stay to enjoy a beverage while connecting with fellow attendees.
The RMI team will be on hand to answer questions, share helpful details about the agenda and session locations, and help you make the most of your RMGS experience. The Regi‑ception sets the tone for the symposium—friendly, engaging, and the perfect opportunity to begin building connections as we ignite the New Age of Resource Management.
LOCATION: Westin Indianapolis 2nd Floor Conference Center
Tuesday, April 21, 2026
DESCRIPTION: Fuel up for an exciting first day at RMGS with our Welcome Breakfast. Enjoy a delicious breakfast while meeting and connecting with your fellow RMGS attendees.
LOCATION: Tech Expo
DESCRIPTION: Join us for the exciting kick off of RMGS 2026
LOCATION: Grand Ballroom
DESCRIPTION: Resource Management is entering a new age, one defined by sharper expectations, smarter decisions, and unprecedented opportunity for those ready to lead. As organizations face relentless complexity, the role of RM is shifting toward deeper insight, broader influence, and greater strategic impact. This opening keynote will explore how that evolution takes shape—how efficiency must be augmented by judgment, insight, and strategic perspective, and how strengthening the discipline unlocks better decisions, greater adaptability, and more meaningful organizational outcomes. Attendees will gain a clear, energizing view of why this moment matters and how we can advance the future of RM together.
SPEAKER: Ryan Childers, Managing Director, Resource Management Institute
LOCATION: Grand Ballroom
DESCRIPTION: Artificial intelligence is rapidly reshaping how organizations plan, forecast, and optimize their talent. In this engaging fireside chat, industry leaders from the resource and workforce management technology space will share real‑world insights into the AI capabilities available now—and what’s coming next—that will reshape the work of resource management professionals.
This keynote panel will explore how AI is transforming demand planning, capacity management, and operational decision‑making. More importantly, we will discuss what resource managers can do today to prepare for successful adoption. From strengthening foundational processes and improving data quality to developing new analytical and people‑centric skills, attendees will learn practical steps for building AI‑readiness within their organizations.
Whether you’re eager to harness automation, curious about emerging capabilities, or looking to future‑proof your resource management function, this session will provide the strategic perspective and actionable guidance you need to confidently lead your teams into the AI‑enabled future.
MODERATOR: Greg Hensley, Director, Resource Management Institute
PANELISTS: François Gros, Co-founder and Chief Product Officer, Whoz; Seb Haire, Chief Revenue Officer, ProFinda; and Melissa Korzun, Vice President, Industry Solutions, Kantata
LOCATION: Grand Ballroom
DESCRIPTION: As AI gains momentum in resource management, many organizations are discovering that its impact is limited by the quality of their underlying data. Skills inventories, capacity models, and forecasts often appear sound until they are used to support real business decisions, where gaps quickly surface and trust erodes. This session shares real-world lessons learned from addressing these foundational challenges, focusing on what actually improves skills data, capacity planning, and forecasting. Designed as a peer conversation rather than a prescriptive framework, attendees will gain practical insight into simplifying data, building more realistic forecasts, and preparing resource management teams to effectively leverage AI.
SPEAKER: Susan Thomas, Director of Operations, Bishop Fox
LOCATION: Congress
DESCRIPTION: In today’s competitive professional services landscape, effective resource management transcends traditional scheduling. This session will explore how a strategic Resource Experience Management (REM) approach enhances organizational performance by aligning talent with business objectives, fostering employee engagement, and maximizing resource utilization.
SPEAKER: Beth Hunter, Resource Experience Management (REM) Leader, Rehmann
LOCATION: Chamber
DESCRIPTION: Resource management success depends on more than processes and tools—it requires champions across the business. This panel will explore strategies for securing executive sponsorship, aligning with delivery and finance, and demonstrating RM’s value in business terms. Hear how organizations have built advocates, overcome skeptics, and ignited cross-functional support for RM and the RMO.
MODERATOR: Nick Cochran, Director, Resource Management Institute
PANELISTS: David Binnings, Sr. Director, GTM Services Strategy and Operations, Docusign; Julie Grove, Sr. Manager, Resource Management, Ellucian; Mckenzie Houston, Capacity and Capability Manager, AECOM; and LeAnn Rudolph, Partner, Resource Management Leader – Assurance Services, Eide Bailly
LOCATION: Cabinet
DESCRIPTION:
In this session, we’ll share how the role of resource management is changing, and how AI is elevating it from reactive coordination to a more proactive, insight-led decision-making function. One that has earned its seat at the table. We’ll share our vision for where AI-powered resource management is heading, explore the principles shaping our approach, and how Dayshape’s platform is evolving to help organizations achieve extraordinary results by working with greater clarity, confidence, and impact.
SPEAKER: Andrew Bone, Co-founder & VP Product, Dayshape
LOCATION: Cameral
DESCRIPTION: Refuel with delicious food and beverages at our Networking Lunch. Use this time to socialize and network with fellow attendees, speakers, and RMI team members. After lunch, head to the Tech Expo to check out the latest in RM automation from technology providers.
LOCATION: Tech Expo
DESCRIPTION: Today’s RMOs are shifting from operational support to strategic influence. This session explores five proven strategies to overcome resistance, foster alignment, and position your RMO as a trusted partner. Learn how to transform resource management into a driver of organizational growth.
SPEAKER: Julie Grove, Director, Sr. Manager, Resource Management, Ellucian
LOCATION: Congress
DESCRIPTION: In today’s environment shaped by private equity, mergers, and constantly shifting business models, resource management teams can’t operate on best practices alone. This session explores how to adapt RM structures to match your organization’s strategy and financial realities, even when it means pivoting away from traditional best practices. Through a real case study of transitioning from a centralized model to a geographically aligned structure post-merger, we’ll unpack what to preserve, what to modify, and how to make those decisions with intention rather than compromise. Attendees will walk away with an understanding of how to apply the RMI playbook where it fits, and how to adapt it when it doesn’t, along with practical guidance for structuring an RM function that supports the business you actually have today.
SPEAKER: Christine Thomas, Managing Director, Talent Alignment, Forvis Mazars
LOCATION: Chamber
DESCRIPTION: Accurate forecasting and capacity planning remain cornerstones of successful resource management, yet many organizations still struggle to get them right. This panel will ignite fresh perspectives on aligning with demand generators, leveraging real-time data, and applying governance frameworks to build confidence in your forecasts. Hear how leaders are moving from reactive to proactive capacity planning and setting the stage for peak performance.
MODERATOR: Nick Cochran, Director, Resource Management Institute
PANELISTS: Sean Doyle, Manager, Global Services Resource Management, Hyland Software; Beth Hunter, Resource Experience Management (REM) Leader, Rehmann; Chris Nakovics, Director, Global Technical Services RMO, Palo Alto Networks; and Lisa Reed, Resource Management Leader
LOCATION: Cabinet
DESCRIPTION:
Most resource management teams are being asked to become more strategic—while still operating in highly reactive, operational models.
At the same time, everything around them is changing. AI is entering the workforce. Clients are expecting outcomes, not effort. And the definition of the “ideal team” is shifting faster than most organizations can keep up with.
The result? A growing gap between what resource management needs to be—and what it is today.
In this session, we’ll bring that gap into focus using new research from Kantata and RMI, then look ahead to what resource management will actually look like in the next few years. Most importantly, we’ll break down what you can do now to start closing that gap—practically, not theoretically. If you’re trying to figure out how to navigate AI, improve visibility, and move beyond reactive staffing, this session will give you a clear, grounded path forward.
SPEAKER: Angela Nichols, PMP, RMCP, Director, Customer Success Engineering, Kantata
LOCATION: Cameral
DESCRIPTION: Back by popular demand, the RMGS Collaboration Exchange returns with an interactive, high‑energy experience designed to spark connection, learning, and collaboration. Hosted in the Tech Expo, this expanded session gives attendees more time and more choice to engage in meaningful conversations with peers, technology providers, and the RMI team.
Participants can join table‑topic discussions to exchange ideas, solutions, and success stories, explore the latest innovations from technology partners, or connect informally with fellow attendees. With extended time and multiple discussion opportunities, the RMGS Collaboration Exchange will ignite new ideas, strengthen the community, and fuel fresh perspectives attendees can take back to their organizations.
This session will include a break with refreshments.
LOCATION: Tech Expo
DESCRIPTION: This session demonstrates how to move beyond reactive, static resourcing by implementing a forward-looking, data-driven capacity forecast model. We will examine the Palo Alto Networks Technical Services case study as a key example. This strategic pivot fundamentally transforms the RMO function, advancing its maturity and establishing it as a high-value business partner that delivers key insights and actionable data with enhanced confidence.
SPEAKERS: Chris Nakovics, Director, Resource Management and Justine Alejandro, Senior Resource Manager, Technical Services, Palo Alto Networks
LOCATION: Chamber
DESCRIPTION: The Resource Manager role is evolving as transactional work becomes increasingly automated and expectations shift toward judgment, influence, and strategic insight. This panel explores what defines the New Age Resource Manager, how the role is changing in practice, and how RMs can grow from execution-focused contributors into trusted strategic partners. Panelists will separate hype from reality and share practical guidance for RMs looking to increase their impact and future‑proof their careers.
MODERATOR: Nick Cochran, Director, Resource Management Institute
PANELISTS: Katy Mabbitt, Director, Strategy Ops Account Management, Docusign; Kelsey Miller, Manager, PS Strategy & Planning, WalkMe; Megan Monaco, Audit Resource Strategy Senior Manager, KSM CPAs & Advisors; and Lisa Reed, Resource Management Leader
LOCATION: Cabinet
DESCRIPTION: As part of RMGS, we are offering a special session led by the Resource Management Executive Forum for leaders within the accounting profession. This session creates space for senior RM and firm leaders to engage in targeted, peer‑level discussion around the unique demands, pressures, and opportunities facing accounting organizations.
LOCATION: Cameral
DESCRIPTION: Socialize with your fellow RMGS attendees over light hors d’oevres and cocktails in the Tech Expo before hitting the town for dinner. While you are there, browse the industry’s latest innovations in RM automation from technology providers.
LOCATION: Tech Expo
Wednesday, April 22, 2026
DESCRIPTION: Time to fuel up for another exciting day at RMGS with our Power Up Breakfast. Enjoy a delicious full breakfast to help recharge for RMGS Day Two! Use this time to network and collaborate with fellow attendees and speakers.
LOCATION: Tech Expo
DESCRIPTION: Resource management, at any scale, requires good technology. Software providers continue to invest in improving the essentials of resource management functionality with an eye to providing more strategic capabilities to help RMOs make a difference for their organizations. Our panelists will share their views on trends in the marketplace and potential innovations that impact and benefit resource management.
MODERATOR: Greg Hensley, Director, Resource Management Institute
PANELISTS: Andrew Bone, Co-founder & VP Product, Dayshape; Alison Driscoll, Head of Enablement, ProFinda; Mike Sander, Managing Director, Retain; and Nicole Tiefensee, CEO & Co-Founder, Runn
LOCATION: Grand Ballroom
DESCRIPTION: Explore a peer driven enablement approach that helps grow confident RM teams and creates shared habits so teams plan smarter, staff faster and deliver more consistently
SPEAKER: Kelli Waters, Managing Director, RSM US LLP
LOCATION: Chamber
DESCRIPTION: Docusign’s Resource Management function has evolved significantly as the organization scaled, complexity increased, and expectations for RM expanded beyond staffing and utilization. In this session, we will share our real‑world RM maturity journey , highlighting how Resource Management progressed from localized, execution‑focused practices toward a more connected, enterprise‑oriented capability aligned to services strategy. Anchored in the Resource Management Institute’s RM Maturity Model, the session explores the key moments that ignited momentum, including shifts in visibility, planning, governance, and decision‑making. Attendees will gain practical insights into the decisions, challenges, tradeoffs, and lessons learned along the journey, and how incremental maturity in Resource Management can drive meaningful outcomes across a services organization.
SPEAKER: David Binnings, Sr. Director, GTM Services Strategy and Operations, Docusign
LOCATION: Cabinet
DESCRIPTION: While driving accountability may formally apply only to direct reports, feedback doesn’t respect org-chart boundaries. It spreads everywhere… and when it’s done well, it’s like sprinkles on a birthday cake: it makes everything better.
This session gives Resource Managers practical, usable tools for delivering effective feedback across all types of relationships — contractors, vendors, peers, leaders, and team members alike. If you’ve ever wanted to help someone move toward “better,” this is your moment.
We’ll explore the essentials of giving clear, meaningful, actionable feedback, including:
• Why feedback matters
• Organizational benefits of thoughtful feedback
• Common challenges and how to avoid them
• The difference between Intent and Impact
• An overview of the SBI model (Situation, Behavior, Impact)
• Tips for applying SBI in real-world scenarios
You’re already putting the right person in the right seat at the right time. Now it’s time to maximize the value of that allocation — strengthening performance, improving collaboration, and helping people deliver their best work.
SPEAKER: Keith Whaley, Assistant VP/Resource Manager, The Cincinnati Insurance Companies
LOCATION: Congress
DESCRIPTION: As organizations grow more complex, the expectations placed on Resource Management are evolving. This workshop invites resource managers to explore how the function can move beyond staffing coordination into broader workforce capability.
SPEAKER: Martha Arias-Webster, Sr. Director, Resource Management, JFF
LOCATION: Chamber
DESCRIPTION: Implementing a resource management solution can feel overwhelming for teams accustomed to manual spreadsheets. Join us as we unpack how adopting an RM tool helped our PMO move from reactive changes to proactive portfolio decision making. We share practical insights on starting small, engaging stakeholders, and building a roadmap for sustainable success.
SPEAKER: Rebecca Woods, Director of PMO, Tire Rack
LOCATION: Congress
It’s often not “what you do” but “how you do it” that makes a Resource Manager more effective, more impactful, more valued, and more successful than their peers. In this session, I’ll take you through my own journey developing the soft skills that have defined my career, and offer suggestions for how you can develop your own soft skills “tool belt.”
SPEAKER: Eric Mannweiler, Senior Resource Manager, Docusign
LOCATION: Cabinet
DESCRIPTION: Join us for a final, interactive session focused on what comes next. Igniting the Future of Resource Management brings the RMI community together to reflect on key insights from the RMGS, share perspectives on what resonated most, and explore how those ideas translate into action back at work.
This engaging session will celebrate the conversations, connections, and momentum built throughout RMGS 2026 while looking ahead to the future of the profession. Expect thoughtful discussion, audience interaction, and a few surprises as we close the conference energized, aligned, and ready to carry the New Age of Resource Management forward.
MODERATORS: Ryan Childers, RMI and Greg Hensley, RMI
LOCATION: Grand Ballroom