Agenda / Schedule

Learn. Collaborate. Innovate.

Join us at the Resource Management Global Symposium for a highly interactive event comprised of keynote topics, panel sessions, breakouts and networking opportunities for all those interested in the RM discipline. Learn both fundamentals and advanced practices in Resource Management, collaborate with industry peers, RM process experts and service automation technology providers, and innovate with the very latest in RM research, best practices and technology. Symposium content is relevant to any project-based service delivery organization and is specifically targeting participants with external customers (e.g. Professional/Consulting Services and Marketing and Creative Agencies) and internal customers (Enterprise/IT and Product Development). Agenda sessions are being updated daily – please check back for details!

April 28, 2022 — Day 1 (CDT)

DESCRIPTION: With growing acceptance of the need for good resource and workforce management discipline, building sustainable capabilities to take the enterprise into the future takes center stage. While any business process is inevitably bound for change as our business dynamics change, there are key considerations for your resource management processes, which if properly designed, will enable less disruptive continuous improvement. Join this highly informative session and learn the Five Steps to Future Proofing Resource Management.
SPEAKER: Randy Mysliviec, Managing Director, RMI

DESCRIPTION: A panel of experts from RMI member companies will discuss how they are addressing each of the five steps to future proofing resource management. Join this highly informative session to hear executives from RMI member companies.
MODERATOR: Randy Mysliviec, Managing Director, RMI

DESCRIPTION: In this session we will discuss how Guidewire is mobilizing the RM Maturity Model to help determine the best path for moving the RMO Team toward a Level 5. We will discuss the importance of how we determined where Guidewire initially landed on the Maturity Model in order to effectively plan how to progress towards an even more strategic role for their RMO. We share pointers on how we thought about, and continue to use the Maturity Model today, as a way to continue in the chosen strategic direction for the RMO.
SPEAKERS: Gary Ward, Director, Global Resource Staffing, Guidewire Software & Debra Olson, Principal Consultant, RTM Consulting

DESCRIPTION: Implementing Resource Management in a Digital Agency is not easy, and struggles can arise frequently in a project affecting timelines, skills and quality in deliverables. This session will explain how an RMO and its processes were implemented in a digital agency successfully.
SPEAKER: Claudia Moreno, RMO Manager, SweetRush

DESCRIPTION: This session is a case study of Henny Penny putting tools into action only after defining good processes and will talk through examples of enterprise processes automated using Resource Management tools. The real life application is an enterprise process set for both Enterprise IT and Engineering Product Development. Processes include demand planning with project templates, resource staffing requests and the use of a skills database to match resources to demand.
SPEAKER: Bob Blackburn, Director of PMO, Henny Penny

DESCRIPTION: As Agile methodologies gain momentum for more and more development projects, IT teams are finding the more iterative and less predictable nature of these projects brings new complexities to the task of resource management. In this session, participants will explore how to better define what the actual challenges are for resource management in an Agile world, and what best practices are emerging to address these challenges.
SPEAKERS: Michael Lane, IT Director Resource Management, The Cincinnati Insurance Company & Ryan Childers, RMI

DESCRIPTION: Unifying resource management optimizes the use of the most valuable resources, reducing misalignment. Validate the impact of effectively and efficiently allocating resources globally by singularly focusing on capability. Provide strategies to minimize challenges of various geographies and time zones, disparate scheduling approaches and tools.
SPEAKER: Christine Clardy, Director, Resource Management – Americas PS, VMware

DESCRIPTION: Labor shortages and other work disruptions have put a spotlight on our ability to recruit and onboard personnel. Please join us for a panel discussion with resource management leaders about their experiences and approaches to recruiting and onboarding.
MODERATOR: Nick Cochran, RMI
PANELISTS: Claudia Moreno, RMO Manager, SweetRush; Christine Thomas, Executive Vice President of Talent Alignment, Dixon Hughes Goodman; Susan Thomas, Director, Global Resource and Workforce Management, Palo Alto Networks

DESCRIPTION: A de-stabilized labor market and the great resignation has made employee engagement more important than ever. Please join us for a panel discussion with resource management leaders about their experiences and approaches to employee engagement.
MODERATOR: Randy Mysliviec, Managing Director, RMI
PANELISTS: Michael Lane, IT Director Resource Management, The Cincinnati Insurance Company; Christine Robinson, Director Resource Management, Baker Tilly; Jodi Ward, Manager, Resource Management Office, Esri Professional Services

DESCRIPTION: With more companies realizing resource management is the real high-water mark of peak project performance and service excellence, they are looking to their RMO to become more strategic. Getting there not only requires evolving RM process discipline and technology, but also challenging Resource Managers to move beyond simply assigning people to projects and becoming a more consultative partner to the organization. But where do RMs start? What skills do they need? How do they develop them? In this highly informative session, participants will learn the key consultative soft skills RMs need and the essential steps to develop them.
SPEAKER: Ryan Childers, RMI

DESCRIPTION: How we inspect what we expect is important with every business process and resource management is no exception. Please join us for a panel discussion with resource management leaders about their experiences and approaches to governance and metrics.
MODERATOR: Marc Lacroix, RMI

April 29, 2022 — Day 2 (CDT)

MODERATOR: Marc Lacroix, RMI

DESCRIPTION: Our charge is to place the right resource in the right role at the right time; what about RM’s? Let’s dive into identifying and gauging what triggers the time for an addition to the team. Other considerations revolve around when is the right time to post the position and have that person onboarded and ready. Lastly, we will look at the Resource Management Job Architecture and the importance of levels and achievement.
SPEAKER: Julie Grove, Director Resource Management, Acorio

DESCRIPTION: Wondering how to design a resource management platform that gets attention from key stakeholders? Learn strategies to: Articulate the RM value proposition to secure buy-in from leadership; Design an RM structure that fits your business model and delivers results; Move from tactical to strategic while keeping team members engaged and inspired. You will leave this session with techniques to ensure senior leadership views the RMO as critical to the success of your organization.
SPEAKER: Christine Robinson, Director Resource Management, Baker Tilly

DESCRIPTION: What comes first? Do you allocate resources, then schedule them? Or do schedules build up your allocations? What is a “perfect” schedule anyways? And can project managers be expected to keep them? What about agile projects? This session discusses tools and best practices to help the resource manager embrace “directionally right” and add strategic value to your company as quickly as possible.
SPEAKERS: Bob Blackburn, Director of PMO, Henny Penny & Molly Wilde, Resource Capacity Consultant, Upsher-Smith Laboratories

DESCRIPTION: Public Accounting firms and other professional services organizations continue to wrestle with two of the biggest hurdles to growth, outstanding client service and organization performance/profitability – the war for talent and turnover. Breaking from our historical models requires thinking creatively about a variable staffing model and reimagining the future of our workforce. Join us for a discussion on where firms go from here and how to consider these strategic opportunities.
SPEAKER: Christine Thomas, Executive Vice President of Talent Alignment, Dixon Hughes Goodman

DESCRIPTION: Most project-based services teams utilize third parties. How those third parties are integrated into your resource management processes is critical to project performance and the economics of your services business. Please join us for a panel discussion with resource management leaders about their experiences and approaches to incorporating and managing third parties in a resource management process.
MODERATOR: Ryan Childers, RMI
PANELISTS: Claudia Moreno, RMO Manager, SweetRush; Christine Thomas, Executive Vice President of Talent Alignment, Dixon Hughes Goodman