KEYNOTE SPEAKERS:
Ryan Childers
Managing DirectorResource Management Institute
Ryan is the Managing Director of the Resource Management Institute. With specific expertise in Global Resource Management, Ryan was an early adopter and implementer of the Just-in-Time Resourcing® brand of human capital management solutions. His passion for the resource management discipline is central to his role leading this important industry institute. Prior to leading the RMI, Ryan spent several years leading the Training practice at RTM Consulting, a role he maintains today, and as a consultant, helping clients accelerate growth and implement operational best practices, delivery methodologies and Just-in-Time Resourcing®.
Lance Kwasniewski
Chief Executive OfficerBelcan
Lance joined Belcan in January 1998. He has over 30 years of leadership experience within the construction, industrial equipment, and services industries. Lance’s career with Belcan has spanned over 25 years of progressively increasing responsibility, advancing from business development, central services management, and general management to senior leadership positions across multiple business units, consistently driving and producing exceptional business outcomes. He currently serves on the Board of Governors for the Aerospace Industries Association (AIA), along with several other board positions. Lance holds a Bachelor’s Degree from the University of Pittsburgh, and completed Harvard Business School’s Executive Program.
Randy Mysliviec
Strategic AdvisorResource Management Institute
Randy is a Strategic Advisor of the Resource Management Institute (RMI). Acknowledged by industry sources as an expert in Global Resource Management, Randy is the author and innovator of the Just-in-Time Resourcing® brand of human capital management solutions. His passion for the disciplines of resource management and workforce management are central to his latest role advising the RMI. Randy holds a B.S. from California Polytechnic State University, San Luis Obispo, California where he majored in Business Administration with a concentration in Management Information Systems.
SPEAKERS:
Martha Arias
Sr. Director, Resource ManagementJFF
Martha is a Sr. Director of Resource Management at JFF, a Nonprofit which drives transformation of the American workforce and Education systems to achieve equitable economic advancement for all. She has over 17 years of experience working in the areas of Project and Portfolio Management, Business Operations, as well as Resource Management. Across the past 8 years, Martha has been laser focused on Resource Management, launching three RMOs across the areas of IT , Product Development, and Nonprofit/Professional Services. In her current role, Martha oversees the Resource Management function for 200-300 resources. Martha is passionate about RM adoption strategies, including partnering with business partners to standardize processes, launching enabling technologies, displaying the benefits of resource planning and forecasting, and ensuring effective training to drive adoption. Martha holds an MBA from Boston University and a Bachelor of Arts from the University of Miami in addition to her RMCP®, Advanced RMCP®, and PMP® certifications.
Greg Bailey
Vice President, Resource PlanningProSymmetry
Greg brings over 25 years of Enterprise Software Experience in a variety of industries in the Resource Management and Project and Portfolio Management market and currently serves as Vice President at ProSymmetry. At ProSymmetry, Greg oversees Tempus Resource global sales and works to ensures a successful transition and deployment with the Customer Success team. Prior to joining ProSymmetry in 2014, Greg was Founder and CEO of SharkPro Software a Microsoft 2012 Partner of the Year for PPM.
Gary Becker
Senior Business Operations LeaderAmazon Web Services
Gary is the Worldwide Resource Management leader for Amazon Web Services’ Professional Services (ProServe) organization. Gary designed, built, and deployed ProServe’s global Resource Management mechanism that successfully scaled to meet ProServe’s rapid growth. He has 20+ years of professional services operations and finance experience at AWS, VMware, Microsoft, and Oracle. Gary has also worked as a CFO and a CPA. He earned an MBA from the University of California, Davis, and a BS in Business Administration from California State University, Sacramento.
Banoo Behboodi
Vice President, Advisory ServicesKantata
Banoo is a 20+ year software and services leader with extensive experience executing change initiatives with oversight of Customer Success, Professional Services and Delivery, and Consulting functions. Banoo’s earlier experiences with AT&T Mobility, Coca-Cola Company, and Ernst & Young leading key transformational and compliance projects, provided the foundation needed to be an effective leader and a change agent with a customer first mindset. Banoo is passionate about driving continuous improvement through sharing best practices and empowering resources through technology and analytics to optimize performance and job satisfaction while driving business outcomes.
David Binnings
Senior Director, GTM Services Strategy and OperationsDocuSign
David is the Sr. Director, GTM Services Strategy and Operations for DocuSign supporting the Professional Services and Customer Success organization. With over 20 years’ experience in Professional Services and Support spanning across various industries, he has held positions in Leadership, Resource Management, Program/Project Management, Operations, and Consulting. These unique perspectives have allowed David to build and transform Resource Management organizations to meet the ever-changing landscape of today’s Services businesses. David has a Bachelor’s in Electrical Engineering, a Master’s in Business Administration, and holds both PMP® and RMCP® certifications.
Jackie Blayer
Solutions EngineerKantata
Jackie is a Solution Engineer at Kantata where she enjoys helping services organizations achieve operational efficiencies and realize success through world class technology. Jackie recently received the MVP award in her department for her consultative approach to client engagement. Outside of work, Jackie enjoys traveling, cooking, and skiing. Jackie holds a BS from Trinity College-Hartford.
Dylan Brown
Associate Director, Resource ManagementWTW
Dylan is the Associate Director of Resource Management for North America Work & Rewards at Willis Towers Watson (WTW). At WTW, he leads a team of Resource Managers who are responsible for assigning, developing, and retaining professional services colleagues. Dylan began his Resource Management career in 2011 building a Resource Management Office (RMO) for a professional services team in the enterprise software industry. He is a Resource Management Certified Professional (RMCP)® with advanced degrees in the field of Human Resources.
Richard Cassidy
Chief Commercial OfficerDayshape
Richard is an experienced commercial leader, adept at building enterprise software companies on a foundation of cultural health. With a strong background in international solution selling, Richard has spent almost two decades working in the technology and software space, with a particular focus on people – and resource management-oriented software over the last 12 years. Before joining Dayshape, Richard played a key role in the growth of two successful startups, helping both reach seven-figure revenues. In his personal life, Richard supports Liverpool FC, watching/attending boxing matches, and following MotoGP (if not working on his own track bike).
Aldo Chavez
Director, Customer SuccessForecast
Aldo is the Director of Customer Success at Forecast, a leading technology company that specializes in providing AI-powered solutions for business forecasting and planning. With many years of experience in the technology industry, Aldo has a proven track record of successfully driving customer adoption, satisfaction, and retention. His experience in change management spans multiple industries, and he has successfully led change initiatives for organizations of all sizes, from small businesses to large multinational corporations. Aldo holds a Bachelor’s degree in Political Science from Manhattanville College in New York, and a Master’s of Science in Technology degree in Operations and Innovation Management from Aalborg University in Copenhagen, Denmark.
Christine Clardy
Director, Resource ManagementVMware
Christine is the Director of Resource Management at VMware and has the demonstrated ability to transform Resource Management processes to a unified global operating model. Christine partners with extended business units to provide strategic support and drive meaningful change, contributing to the overall success of the organization. Since joining VMware in 2010, amplifying the material value of Resource Management in Professional Services has been a driving force in her career.
Nick Cochran
Principal ConsultantRTM Consulting
Nick is a Principal Consultant with RTM Consulting and brings over 14 years of experience in PS strategy, operations, delivery, and management in technology services. He has led teams responsible for technology and industry consulting, enterprise software implementations, training development and delivery, and managed services. Nick was an early adopter of the Just-in-Time Resourcing® brand of human capital management solutions and was in the first-ever RMCP® class in 2014. Nick is a lead instructor for the Training Practice which includes teaching classes for the RMCP® certification program and holds an MBA and a BS in Business Management from Anderson University.
Bill Cornfield
President and CEOWSG Systems
Bill is the founder of WSG. In his current role he regularly consults with senior management of WSG’s clients regarding all aspects of their professional services organizations. Before starting WSG, Bill served as Vice President and Director of the Electronic Banking Division at Chemical Bank in New York. He was responsible for the development of the Pronto Home Banking System for Chemical and BankLink a corporate cash management system. Prior to joining Chemical, he was with Touche Ross & Co. where he was responsible for working with large clients performing systems reviews and analysis. He is a CPA, and holds a Master’s Degree in Business Administration from the University of Chicago.
Frank Craven
Director, Resource ManagementKearney & Company, P.C.
Frank is the Director of Resource Management for Kearney & Company, P.C. He has over 30 years of experience leading and managing teams, including 24 years of experience in the United States Air Force. After retiring from the Air Force in 2011, Frank started with Kearney as a billable employee. Then, beginning in 2013, he transitioned to an internal position supporting Business Operations. Frank stood up the Resource Management Office in 2016 and leads a team of three employees managing over 1,000 billable employees. Frank and all members of his team are Resource Management Certified Professionals (RMCP).
Andrea Davis
Director, Resource ManagementBaker Tilly
Andrea is a workforce planning leader with extensive experience in resource management operations. Throughout her robust career in the professional services industry, she has spearheaded and scaled transformational operational strategies across consulting, assurance, tax, and risk advisory practice. Andrea has been accepted into the Harvard Business Schools’ Women of Color Leadership program, where she will collaborate with like-minded business leaders from around the world. This accomplishment will further advance her continual efforts to lift as she climbs. As an active member of International Society of Female Professionals and the Resource Management Institute, Andrea strives to empower others to lead transformational change across the resource management and skills-powered fields with diversity, equity, and inclusion at the forefront of her efforts.
Alison Driscoll
Resourcing SMEProFinda
Alison has been working in Professional Services for almost 20 years, and has worked at two of the ‘Big Four’, in various operations and resourcing roles. Her most recent role was the Head of Resourcing at KPMG UK. Alison and her team were responsible for the successful deployment of all staff across audit and advisory. To give an idea of the scale of the role, in any given year they deployed 14k staff on around 1.6m projects, resulting in 25m chargeable hours. Ultimately, their job was to get the right people, on the right job, at the right time, and for the right price. Alison was also involved in the sourcing, selection and implementation of ProFinda at KPMG, and was so impressed by the tool and what it could do that she decided to jump on board! Now, her skills and experience are being utilized to inform product development and sharing best practices with clients implementing ProFinda.
Susanne Finger
Senior Resource ManagerPointClickCare
Susanne is a Sr. Resource Manager at PointClickCare, the leading healthcare technology platform that enables meaningful collaboration and access to real-time insights at all stages of a patient’s healthcare journey. She spent 6 years at PointClickCare as an Implementation Specialist and Practice Delivery Manager, where she acquired a deep knowledge of Professional Services and a realization of the importance for a Professional Services Organization to have a dedicated Resource Management Office. This experience ultimately led her into her current position, where she has spent two years leading the creation and development of the RMO for PointClickCare and continues guiding its maturity. Susanne has a bachelor’s degree in social science from Wayne State College, where she played on the Women’s basketball team. She also holds LPN, MCSE and RMCP certifications.
Casey Hawkins
Director, OperationsEmbark
Casey is the Director of Execution Operations at Embark, a rapidly growing business advisory firm. Prior to joining Embark, Casey spent time at a Big Four public accounting firm in the assurance practice. He joined Embark as a consultant in their Financial Accounting Advisory Services practice. In his current role, Casey is focused on implementing processes and systems and building a team that allows the resource management function to scale with Embark’s growth. Casey holds a Master’s of Professional Accountancy from Stephen F. Austin State University, is a Certified Public Accountant (CPA), and a Resource Management Certified Professional (RMCP®).
Greg Hensley
Principal ConsultantRTM Consulting
Greg brings 20+ years of enterprise software leadership experience building professional service offers and delivery teams that span the healthcare, mortgage, and financial services markets. Prior to joining RTM Consultants, Greg served as Resource Management Director at ICE Mortgage Technology where he developed the RMO and managed the resource partner network. Greg now spends his time consulting and training professionals seeking RMCP certification in addition to helping service organizations get better at resource management. Greg holds a Master’s in Information Communication Sciences and a Bachelor’s in Human Resources and Information Technology Management from Ball State University. Greg is a Resource Management Certified Professional (RMCP®).
Todd Jarrard
Resource Management Office – Business PartnerEsri Professional Services
Todd has over four years of experience with Esri, the global market leader in Geospatial Information Systems (GIS). He works to build teams to support customers around the world in implementing and realizing the full value of the Esri Platform within their organization. In addition, he supports the development of the resources and execution of Professional Services strategic business priorities. He is also a Resource Management Certified Professional (RMCP®).
Gretchen Johns
BizOps Data Product ManagerSAIC
Gretchen is a Data Governance Manager for the Data and Analytics Office at Science Applications International Corporation (SAIC). She has over 18 years of working in the defense industry before transitioning to an IT Resource Manager then most recently data governance. Gretchen is passionate about the growth and development of interns and early career professionals as well as leading individuals, teams, and organization through accelerated change adoption to support maximum productivity. Gretchen has a Master of Science in Management from Kaplan University and a PhD in Industrial and Organizational Psychology from Keiser University. When she is not working, she enjoys spending time with her family on their farm in Northeast Alabama.
Marc Lacroix
Managing PartnerRTM Consulting, Inc.
Marc is a Managing Partner of RTM Consulting with a proven track record in Services business optimization and delivery management in a variety of companies. He manages all RTMC consulting projects for both Professional/Consulting services and Enterprise/IT operations while sharing his deep Resource Management experience as a master instructor for the RMI’s RMCP® certification program. Marc holds an MBA from the Hough Graduate School of Business at the University of Florida, and a BA in Economics from Wake Forest University.
Michael Lane
IT Director Resource ManagementThe Cincinnati Insurance Company
Mike is the IT Director Resource Management at The Cincinnati Insurance Company (CIC). As an insurance industry veteran with 21 years of experience, he previously served as an underwriter, project manager, program manager and group manager overseeing business analysts. In 2013, Mike was a founding member of CIC’s Resource Management Office, where he helped establish standard operating procedures, a service suite and service level agreements. He currently manages a group of managers and officers and has responsibility for approximately 400 IT associates. Mike holds a Bachelor of Arts degree in Economics from the University of Cincinnati in addition to numerous certifications across the insurance, IT, resource management and communications industries.
Wade Little
Partner and Practice Leader, TechnologyRTM Consulting
Wade is the Technology Practice Leader for RTM Consulting. Wade has a proven track record of helping organizations solve business problems using technology and has extensive experience in IT strategy, project and program management, and technology implementations. Wade joins RTM Consulting from MicroStrategy where he was Senior Director of IT and Enterprise Project Management Office. His professional experience also includes program management and consulting roles at IBM, PwC, Ernst & Young and EDS. Wade holds an MS in Management of Information Technology from the McIntire School of Commerce at the University of Virginia, and a BS in Quantitative Business Analysis from Louisiana State University.
Katy Mabbitt
Director, Resource Management OrgDocusign
For nearly 20 years, Katy has been living and breathing Resource Management. As the Director of Resource Management at DocuSign, she leads a global team of Resource Managers elevating the RM function from tactical to strategic. Katy is particularly focused on the employee experience and is privileged to lead a Wellness Council for the Success Strategy and Ops Organization at DocuSign. She has a passion for career pathing and helping RMs chart a course for professional growth. Katy has a Bachelor’s degree from Indiana University, has been a Girl Scout leader for 7 years, and is a Resource Management Certified Professional (RMCP®).
John Mehrmann
Vice President, Workforce SolutionsBelcan
John is Vice President of Belcan Workforce Solutions and has more than 35 years of management and leadership experience in the United States and Canada, including extensive work with offshore development centers in India, managing a service network in Latin America, and business development in Europe and APAC regions. John served on several boards for business and the community including the California Bureau of Electronics and Appliance Repair, Advancing Women in IT, and Motivation Education STEM Studies. John is author of the award-winning book, “The Trusted Advocate: Accelerate Success with Authenticity and Integrity”, and contributed to Franklin Covey, “Leading Loyalty: Cracking the Code to Customer Devotion.”
RJ Milnor
Founder and CEOPeople Analytics Partners
RJ is a globally recognized thought leader and speaker on the future of work. He has, over the past 20 years, focused on improving the way Fortune 100 companies use data to design the employee experience and inform business decisions. Formerly the Global Head of People Analytics and Chief People Data Officer at Uber, RJ supported the people analytics and research team across Uber’s global businesses. Prior to Uber, RJ led the People Analytics and Strategic Workforce Planning functions at McKesson and Chevron, launched the Workforce Analytics practice at Equifax, and held various leadership positions at Corporate Executive Board. He started his career as an investment banker at Citigroup, where he first became fascinated by the link between talent strategies and business performance.
Debra Olson
Senior Principal ConsultantRTM Consulting
Debra is a Senior Principal Consultant at RTM Consulting with a proven track record in services operations and global resource management. She has 20 years of consulting experience and leads many of the projects for the Professional/Consulting Services Team. In this capacity, she helps companies improve operational inefficiencies by identifying problems and developing both recommendations and a plan in order for them to improve. Debra holds an MBA from Montclair State University, and a BS in Communications from University of Texas, Austin.
Yolanda Paige
US IT Recruitment Project ManagerShell
Yolanda has worked for Shell IT for over 25 years. She’s a techie at heart and earned a Masters in Computer Science, with a specialty in Artificial Intelligence. However her strengths always led her back to integrating and collaborating with people. Her unique style of servant leadership and building rapport have earned her designations for strong, successful stakeholder engagement, change management, and effective communication. Her role as an IT Recruitment Project Manager for the US gives her the privilege of contributing to the diverse talent pool at Shell. The role requires balancing not only the needs of Shell stakeholders, including the Resource Managers, but the suppliers that source the talent as well. She is also a public speaker who has spoken before audiences in several countries worldwide. She has given presentations on Marketing and Branding Yourself, Effective Communications, Building Rapport, Giving Effective Feedback, as well as various DE&I topics.
Damen Proffitt
Assistant Vice President, IT Resource ManagementThe Cincinnati Insurance Company
Damen is an Assistant Vice President of IT Resource Management at The Cincinnati Insurance Company and has 15 years of IT leadership experience across multiple disciplines. The last 5 years he’s served as part of the IT Resource Management Office and currently leads a group of managers and officers across the department with responsibility for the sourcing, development, and retention of approximately 400 IT associates.
Mike Psenka
CEO & FounderMoovila
Mike is the CEO and founder of Moovila, the award-winning work management automation platform. Moovila was built on a discrete math engine that autonomously synchronizes workstream data, monitors processes for risk, and enables real-time resource management. Prior to Moovila, Mike founded eThority, an award-winning business intelligence and analytics company. In 2011, he sold eThority to Equifax where he led and scaled the business into a segment leader in the compliance arena. Mike graduated from Princeton University with a degree in Mechanical and Aerospace Engineering and holds multiple technology patents related to the products and services produced by his companies. Mike is married with four children who also happen to be the best people he knows.
Lisa Rich
IT Resource Manager, Information and Digital EngineeringShell
Lisa is an IT Resource Manager at Shell and has 12 years of resource management experience. She sits within Information and Digital Engineering, and focuses on selecting the right people to match business demand, allocating resources across IT Engineering as well as leading on the processes and functional excellence across Shell IT. She has a natural flair for nurturing great, global stakeholder relationships. Lisa is a Resource Management Certified Professional (RMCP®) and ITIL v4 Foundation Certified. She resides in a suburb right outside of Houston with her husband, daughter and two loveable large dogs. Outside of her 17 year career at Shell, she has a passion for Lagree Fitness and is Lagree Fitness Certified.
Christine Robinson
Managing Director, Resource ManagementBaker Tilley
Christine is the Resource Management Leader for Baker Tilly, a top 10 CPA Advisory firm. In this role, she leads a team of talented Resource Managers based in cities throughout the US. Together, they bring the firm’s workforce planning strategy to life by driving organizational performance while enhancing the team member experience. She joined Baker Tilly following a decade in Human Resources and Resource Management for global leaders in finance and professional services. Christine holds a Master’s in Human Resource Management from Fordham University, a Bachelor’s in Sociology from Bowling Green State University, and is RMCP® certified.
Christine Thomas
EVP Talent Alignment GroupFORVIS
Christine is the EVP of Talent Alignment at FORVIS, LLP, a top 10 CPA Firm. Prior to joining her current firm, Christine spent a decade with a national accounting firm where she served as a tax professional as well as serving in a variety of internal client service functions including financial operations and capacity and resource management. In her current role, Christine is focused on building and leading a dedicated Resource Management team, providing strategic support in deploying talent across Assurance, Tax and Advisory practices. Christine holds a Master’s of Accounting from Kennesaw State University, is a Certified Public Accountant (CPA), and a Resource Management Certified Professional (RMCP®).
Susan Thomas
Director, Resource and Workforce ManagementPalo Alto Networks
Susan is the Director of Global Resource and Workforce Management at Palo Alto Networks, where she plays a vital role in overseeing Strategic Resource and Vendor Management for Professional Services, Customer Success, and Focused Services. In addition to this, she is responsible for Workforce Management of the Technical Support Call Center. With over 15 years of experience in developing and implementing Resource Management Programs, Susan has a proven track record across a diverse range of environments, including Security Professional Services, Audit & Advisory Services, Enterprise IT, and Product Based companies. Susan’s expertise spans both fast-growing start-ups and large, complex enterprise environments. She holds a degree from Brigham Young University and has been a certified Resource Management Professional (RMCP®) since 2019.
Jodi Ward
Manager, Resource Management OfficeEsri Professional Services
Jodi has over 11 years of experience with Esri, the global market leader in Geospatial Information Systems (GIS). As Manager of Esri’s Resource Management Office, she worked to stand up the Resource Management function within the Professional Services division, and leads a team of 6 in effectively deploying their dynamic workforce of over 600 GIS experts, to support customers around the world in implementing and realizing the full value of the Esri Platform within their organization. In addition, the team supports development of their people and execution of Professional Services’ strategic business priorities. Jodi also works as part of the Esri Professional Services Automation System (PSA) implementation team, responsible for evaluation, selection, implementation and championing of their PSA platform.