Randy Mysliviec

Managing Director
Resource Management Institute

Randy is Managing Director of the Resource Management Institute (RMI). Acknowledged by industry sources as an expert in Global Resource Management, Randy is the author and innovator of the Just-in-Time Resourcing® brand of human capital management solutions. His passion for the disciplines of resource management and workforce management are central to his latest role leading the RMI. Randy holds a B.S. from California Polytechnic State University, San Luis Obispo, California where he majored in Business Administration with a concentration in Management Information Systems.


Diana Acuna

Director Advisory Services
Mavenlink Kimble

Diana has spent the last 20 years in SaaS providing strategic, best practices and technology leadership to B2B organizations. She has expertise in Six Sigma, sales, process improvement, services delivery, operations, and project management with a breadth of experience in public and private companies, large and small.

David Binnings

Senior Director, PS Operations and Resource Management

David is the Sr. Director, Operations and Resource Management for Ellucian supporting the Professional Services organization. With over 20 years’ experience in Professional Services and Support spanning across various industries, he has held positions in Leadership, Resource Management, Program/Project Management, Operations, and Consulting. These unique perspectives have allowed David to build and transform Resource Management organizations to meet the ever-changing landscape of today’s Services businesses. David has a Bachelor’s in Electrical Engineering, a Master’s in Business Administration, and holds both PMP® and RMCP® certifications.

Bob Blackburn

Director of PMO
Henny Penny

Bob Blackburn is the Director of the Enterprise PMO at Henny Penny Corporation where he has centralized the Project and Resource Management functions for Product Development, Enterprise IT, and Operations. He currently leads the implementation of Resource Management in the New Product Development and Engineering organizations. Bob has more than 15 years of hands-on project management experience in organizations of various sizes and has led complex business projects as well as the development of PMOs in various companies. Bob holds an MBA from Wright State University and a BS in Decision Science from Miami University. In addition to PMP® and RMCP® certifications, he earned a Master Certificate in Project Management from George Washington University.

Rajiv Borrison

Global Director, Solution Engineering

Rajiv has been with Replicon for close to 9 years and has a wealth of experience on how the demands of professional services organizations have evolved over the years. He leads a global team of technical consultants working on the Replicon platform. This has helped Rajiv gain a unique perspective of requirements across multiple industries and professional services organizations.

Richard Cassidy

Chief Commercial Officer

Richard is Chief Commercial Officer at Dayshape, an award-winning enterprise software company founded in Edinburgh. As a seasoned enterprise software specialist, Richard has advised some of the world’s largest organizations and is passionate about enabling the adoption of transformational technology.

Ryan Childers

Partner and Practice Leader, Training
RTM Consulting, Inc.

Ryan is the Training Practice Leader for RTM Consulting with 20 years of experience in strategy, operations, delivery and management in technology services. He has led teams responsible for enterprise software implementations, training development and delivery, custom development and managed services. He also shares his deep knowledge in Resource Management as a master instructor for the RMI’s RMCP® certification program. Ryan holds an MS in Information and Communication Sciences and BS in Management from Ball State University.

Christine Clardy

Director, Resource Management – Americas PS

Christine is a Resource Management leader with extensive experience managing distinct global RMO teams, developing talent management approaches for internal and external teams, and evolving the Resource Management processes to globally consistent and unified models. Christine partners with extended business units to drive meaningful changes resulting in streamlined, optimized business processes and overall efficiencies to resource management. Since joining VMware in 2010, she has been exceptionally focused on resource management and developing processes to drive unification across the globe.

Nick Cochran

Principal Consultant
RTM Consulting

Nick is a Principal Consultant with RTM Consulting where he shares his expertise with customers across the Consulting, Technology and Training practices. He also shares his deep Resource Management knowledge as a master instructor for the RMI’s RMCP® certification program. Prior to RTM Consulting, he spent almost a decade in the technology services industry building a wide range of experiences in services strategy, operations, delivery, and Resource Management. Nick holds an MBA and a BA in Management from Anderson University.

MariaElena DiPilla

Resource Manager
Amazon Web Services

MariaElena has over 15 years of resource management experience across Public Sector and Commercial industries. She is a Resource Manager for the AWS Professional Services, World Wide Public Sector and has supported teams in Education/State & Local Agencies; Aerospace & Satellite; Data and Machine Learning; and Remote Consulting Services. MariaElena holds a Master’s degree in Human Resources Management from Widener University and RMCP® certification.

Ryann Edwards

Director, RMO
GreenPages Technology Solutions

Ryann is Director of GreenPages Technology Solutions’ Resource Management Office. In this role she is responsible for management and oversight of resourcing for all GreenPages professional services engagements, utilization of internal consultants, and management of GreenPages’ virtual bench and partner network. She is also responsible for Services Operations Management, including business data management, resource/capacity planning, and revenue forecasting. Ryann has 15 years of experience in Service Governance and Project Management roles; 10 of which have been focused on RM. Ryann holds a B/A Degree in Communications from Plymouth State University and is PMP® and RMCP® certified.

Clare Espina

Director, Professional Services Operations

Clare is the Director of Professional Services Operations at Tenable, a Cyber Exposure company. She leads the Global Operations and Resource Management teams for Professional Services. Clare has over a decade of experience in PS Operations. At Tenable, Clare has implemented new technology, including a PSA migration, to support their rapidly growing business in a scalable manner.

Kory Frederick

Senior Project Manager
Henny Penny

Kory is a Senior Project Manager with over 10 years of experience in New Product Development for the Medical, Consumer, and Food & Beverage markets. He has a wealth of knowledge spanning all areas of the business to truly understand what it takes to bring a product to market through effective PM disciplines. Kory has implemented Project Management processes in multiple organizations and recently implemented a Resource Management process for Engineering and New Product Development organizations to effectively capture resource demand vs. capacity data to make accurate and informed staffing decisions. Kory holds a BSME from Wright State University, along with a Project Management Certification from Xavier University and an RMCP® certification from RMI.

Julie Grove

Director, Resource Management
Acorio an NTT DATA Company

Julie is the first Director of the Resource Management Office (RMO) start-up at Acorio. She is a professional services veteran with nearly 30 years of experience. Previously she served as the Resource Deployment Manager at Ellucian for 5 years. In addition to holding software consultant positions she started her career in K12 and Higher Education as a corporate recruiter, educational project leader, and Associate Director of Admissions for Operations at a medical university in Northeast Ohio. Julie holds an AS from Kent State University in Business and Technology, BA from Malone University in Business Management, MEd from Kent State University in Instructional Technology and is RMCP® certified.

Jennifer Huntington

SVP, Global Operations Transformation

Jennifer is the Senior Vice President for Genpact’s Global Operations Modernization Office responsible for enabling a system of continuous innovation, building the digitally-enabled playbooks for execution that is fit for today and for the future across the industry verticals. She brings 20 years of operations and consulting leadership in the technology and services industry. Prior to Genpact she served as the Chief Operating Officer for Infor Services, business globally. Prior to Infor, she served in a number of operation leadership roles at SAP for 15 years. She started her career as a management and systems consulting progressing into operations as well as transformation roles. Her passion is centered on driving transformational change at scale in complex, global and diverse businesses.

Marc Lacroix

Managing Partner
RTM Consulting, Inc.

Marc is a Managing Partner of RTM Consulting with a proven track record in Services business optimization and delivery management in a variety of companies. He manages all RTMC consulting projects for both Professional/Consulting services and Enterprise/IT operations while sharing his deep Resource Management experience as a master instructor for the RMI’s RMCP® certification program. Marc holds an MBA from the Hough Graduate School of Business at the University of Florida, and a BA in Economics from Wake Forest University.

Michael Lane

IT Director Resource Management
The Cincinnati Insurance Company

Mike is the IT Director Resource Management at The Cincinnati Insurance Company (CIC). In 2013, Mike was a founding member of CIC’s Resource Management Office, where he helped establish standard operating procedures, a service suite and service level agreements. He currently manages a group of managers and officers and has responsibility for approximately 400 IT associates. Mike holds a Bachelor of Arts degree in Economics from the University of Cincinnati in addition to numerous certifications across the insurance, IT, resource management and communications industries.

Wade Little

Partner and Practice Leader, Technology
RTM Consulting

Wade is the Technology Practice Leader for RTM Consulting. He has a proven track record of helping organizations solve business problems using technology and has extensive experience in IT strategy, project and program management, and technology implementations. His professional experience also includes program management and consulting roles at IBM, PwC, Ernst & Young and EDS. Here, he led a number of strategic technology programs and projects focused on revenue and profit contribution. Wade holds an MS in Management of Information Technology from the McIntire School of Commerce at the University of Virginia, and a BS in Quantitative Business Analysis from Louisiana State University.

Jacqueline Lynch

Senior Manager of Solution Engineering
Mavenlink Kimble

Jackie has been at Mavenlink Kimble for 5 years. In this time she has helped resource managers at over 100 companies find the right technology to support, enable and empower them in their day to day responsibilities. This client base represents resource management use cases ranging from SMB to large enterprise, across verticals ranging from Pure Play Professional Services Firms, Embedded Professional Services Firms, Creative Services agencies, etc.

Claudia Moreno

RMO Manager

Claudia is the RMO Manager at SweetRush, an e-Learning agency. She has centralized and consolidated the Resource Management functions for the company, providing strategic planning to optimize the teams performance for in-house and professional services. With more than 13 years experience in advertising, strategy, planning and management in the digital industry, she understands the challenges and needs of Resource Management for the digital industry. Claudia holds an MBA in Marketing, an associate degree in Strategic Control of Organizational Management, and has an RMCP® certification.

Lloyd Norman

Vice President of Strategic Solutions

Lloyd is the Vice President of Strategic Solutions at ProSymmetry, the owner of Tempus Resource. Prior to joining ProSymmetry, Lloyd directed the Resource Management Office at a top 50 financial institution, where he architected an enterprise resource planning ecosystem that continuously aligned strategic project, agile initiative, and operational work with vital delivery and governance resources. He has over 25 years of experience delivering value in RMO & PMO leadership roles, as a managing partner in a technology professional services firm, and as a consultant with IBM. Lloyd spent 5 years on the RMI Advisory Board, has LPM, CSM, PMP®, RMCP® certifications, and a bachelor’s degree in Industrial Engineering from the University of Oklahoma.

Debra Olson

Senior Principal Consultant
RTM Consulting

Debra is a Senior Principal Consultant at RTM Consulting with a proven track record in services operations and global resource management. She has 20 years of consulting experience and leads many of the projects for the Professional/Consulting Services Team. In this capacity, she helps companies improve operational inefficiencies by identifying problems and developing both recommendations and a plan in order for them to improve. Debra holds an MBA from Montclair State University, and a BS in Communications from University of Texas, Austin.

Damen Proffitt

Assistant Vice President of IT Resource Management
The Cincinnati Insurance Companies

Damen is an Assistant Vice President of IT Resource Management at The Cincinnati Insurance Companies and has 15 years of IT leadership experience across multiple disciplines. The last 5 years he’s served as part of the IT Resource Management Office and currently leads a group of managers and officers across the department with responsibility for the sourcing, development, and retention of approximately 400 IT associates.

Orlando Quesada

Lead Technical Program Manager

Orlando is a Lead Technical Program Manager at UKG where he supports the Product Development organization. He has almost 20 years of project, portfolio, program management, and resource management experience in the utilities and HR industries. He has also worked extensively to help implement and increase adoption of PPM tools across IT and Product Development and standardize processes and best practices. In addition to PMP® and RMCP® certifications, Orlando holds an MBA from Barry University and a BBA in Management Information Systems from Florida International University.

Christine Robinson

Director of Resource Management
Baker Tilly

Christine is the Resource Management Leader for Baker Tilly. In this role, she leads a team of talented Resource Managers based in cities throughout the US. Together, they bring the firm’s workforce planning strategy to life by driving organizational performance while enhancing the team member experience. She joined Baker Tilly following a decade in Human Resources and Resource Management for global leaders in finance and professional services. Christine holds a Master’s in Human Resource Management from Fordham University, a Bachelor’s in Sociology from Bowling Green State University, and is RMCP® certified.

Mat Singer

Vice President, Sales and Operations
Upland Software

Mat is a VP of Sales and Operations at Upland Software. He’s responsible for the overall sales and services revenue strategy for Upland’s Project & IT Management product library. He also leads the coordination of a global talent pool of internal resources so they can best guide customers through service engagements and the change management process. He has over 25 years of experience in sales and operations in technology companies. Mat resides in the picturesque mountain town of Grand Lake, CO. Mat is an artist, photographer, author and outdoor enthusiast.

Christine Thomas

EVP Talent Alignment Group
Dixon Hughes Goodman

Christine is the Executive Vice President of Talent Alignment at Dixon Hughes Goodman LLP. She has built a centralized function for the firm with a dedicated Resource Management team, providing strategic support in deploying talent across their Assurance, Tax and Advisory practices. Christine has a background in serving as a tax professional as well as serving in a variety of internal client service functions including financial operations and resource management. Christine is a Certified Public Accountant (CPA) and Resource Management Certified Professional (RMCP®).

Susan Thomas

Director of Global Resource and Workforce Management
Palo Alto Networks

Susan is the Director of Global Resource and Workforce Management at Palo Alto Networks. She is accountable for Strategic Resource Management in a Professional Services Environment and a Global Technical Support Call Center (Workforce Management). She has more than 15 years of hands-on experience building Resource Management Programs in various environments; Security Professional Services, Audit & Advisory Services, and Enterprise IT. Susan has experience working in fast growth start-up environments and large complex enterprise environments. Susan attended Brigham Young University and is a Resource Management Certified Professional (RMCP®).

Tim Tucker

Senior Solutions Consultant
KeyedIn Solutions

Tim has 20 plus years experience in Project Management Technology companies both start up and mature organizations. In his current role, Tim is part of Keyedin’s Solution Consulting Group demonstrating and translating the value that Keyedin brings to project management offices. Prior to Keyedin, Tim helped drive a highly successful project management company Acumen, acquired by Deltek in 2013, a project analytics software suite that is used for project risk management, performance insight, and forensics analysis. Tim is a graduate of Texas Tech University in 1997.

Gary Ward

Director, Global Resource Staffing
Guidewire Software

Gary is the founding member and Director of a centralized Resource Management Office at Guidewire Software, Inc. Since beginning as the first Resource Staffing Manager for the company, he is now leading a global team of RMs who support the Professional Services Business across AMER, EMEA & APAC. He currently oversees a first-class team who manage the allocation and redeployment of approximately 1000+ consultants worldwide, all while performing high-volume demand management and capacity planning responsibilities. Gary is a Resource Management Certified Professional (RMCP®) and holds qualifications in Business Management & Psychology.

Jodi Ward

Manager, Resource Management Office
Esri Professional Services

Jodi has over 10 years of experience with Esri, the global market leader in Geospatial Information Systems (GIS). As Manager of Esri’s Resource Management Office, she worked to stand up the Resource Management function within the Professional Services division, and leads a team of 5 in effectively deploying their dynamic workforce of over 500 GIS experts, to support customers around the world in implementing and realizing the full value of the Esri Platform within their organization. In addition, the team supports development of their people and execution of Professional Services’ strategic business priorities.

Brian Welch

IT Resource Manager
The Cincinnati Insurance Company

Brian is an IT Resource Manager for The Cincinnati Insurance Company with over 15 years of experience in Information Technology. The past 5 years have been focused in the Resource Management Office. He currently manages a group of 35+ IT associates with responsibilities in career/skills development, performance management, staffing and is a member of the capacity management project team. Brian is a Resource Management Certified Professional (RMCP®).

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