NEXT GENERATION RESOURCE MANAGEMENT SOLUTIONS

The RMI Survey series conducts short surveys to help professionals compare and contrast their Resource Management operations to their peer groups. Each research survey explores various aspects of running Resource Management operations.

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The RMI and ProServe Metrics collaborated on this study, Next Generation Resource Management Solutions, to gather insights from services leaders and resource managers across a range of industries. This study explored the future of resource management solutions—how technology, data, and strategy are converging to shape next-generation practices. For questions about RMI Market Research send us an email at info@resourcemanagementinstitute.com.

Report Highlights:

The findings from this study reveal that while technology adoption is underway, many organizations still rely on fragmented and manual resource management practices—underscoring the need for integrated solutions that align with the evolving convergence of technology, data, and strategy. At the same time, there’s a noticeable shift toward more strategic, people-centric practices, where data accessibility, team synergy, and employee development are becoming just as critical as traditional metrics like utilization.
Despite the availability of PSA/PPM/RPM platforms, many organizations still rely heavily on spreadsheets and in-house developed tools. This fragmentation suggests that existing systems may not fully meet user needs, and there’s a clear opportunity for more integrated, user-friendly platforms that unify data and workflows.
While utilization remains the metric resource management organizations are primarily measured on, organizations are increasingly measuring client satisfaction and employee retention as indicators of resource management success. This shift reflects a broader strategic focus on value delivery and workforce experience, not just operational efficiency.
A significant portion of respondents report spending more than 5 hours per week searching for internal data on people, skills, and availability. This points to a critical gap in data visibility and searchability, which hampers agility and decision-making—especially in dynamic project environments.
Over half of respondents expressed interest in using natural language interfaces (like ChatGPT) to query resource data. This signals a readiness for AI-powered tools that can simplify complex staffing decisions, reduce manual effort, and improve responsiveness.
When asked about ideal factors for building project teams, respondents prioritized soft skills, team synergy, and employee development goals alongside technical skills and capabilities. This reflects a growing emphasis on people-centric planning that balances delivery needs with long-term talent growth.

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NEXT GENERATION RESOURCE MANAGEMENT SOLUTIONS

Next Generation Resource Management Solutions