Dylan Brown, RMCP®
Associate Director, Resource Management Work & Rewards
Willis Towers Watson (WTW)
What is one of your favorite hobbies?
Coaching youth sports (e.g., soccer, ice hockey, lacrosse, golf). I grew up playing organized youth sports and it’s a pleasure to see my children and their friends have fun while learning something new.
Why did you choose to work in resource management?
Resource management chose me. I was searching for a role in human resources and/or training and development and I came across the role by way of a classmate in my master’s program. The job opening was for a staffing coordinator within a professional services department at a software company. I remember reading the job description and saying to myself “I never knew roles like these existed.” The opportunity was extremely people oriented and I especially liked how my efforts directly impacted the revenue stream.
What characteristics do you think make a good resource manager?
In the past, I would say things like an individual who is highly organized, detail oriented, and enjoys getting things done. Today, I would say someone who is comfortable with the unknown, inspired by changing the way an organization goes about resource management / workforce planning, looks for opportunities to be strategic versus tactical, and is willing to put time into strengthening their soft skills.
What has been your biggest resource management challenge to date; and if you have overcome it, how?
Building a Resource Management Office (RMO) from the ground up. I had the pleasure of doing this with a tight knit team of high performers, as well as leadership who supported it. I’m now attempting to replicate that experience at my current company with a new team. Every challenge I have overcome in the field of resource management has been the result of a team effort and the support of my RMI network. I invite others to reach out to me or any other RMI member with a question or challenge they’re experiencing at their organization, and you’ll be surprised by the support you receive.