RMI Connect

Resource Management Excellence

Enabling the Right Person in the Right Place at the Right Time

RMI Connect, a virtual forum focused on helping service delivery teams with improving Resource and Workforce Management, will be run in two mini-events and will explore leading practices, tips, and techniques to help your journey to achieving Resource Management Excellence. The fifth annual RMI Connect event, being held Tuesday, October 1 and Thursday, October 3, will continue to build on the benefits of ‘connecting’ with industry peers and process and technology experts.

RMI Connect will include participation from PSA/PPM/RPM technology providers with solutions for resource, workforce, and project management. RMI Connect content is relevant to any project-based service delivery organization and specifically targeted to participants serving external customers (e.g. Professional/Consulting Services, Marketing and Creative Agencies, Accounting, Audit, Tax and Advisory firms, and Law Firms) and internal customers (Enterprise/IT, Product Development, and Engineering).

Live Sessions:

Tuesday, October 1, 2024 – 11:00 AM ET – 2:00 PM ET

DESCRIPTION: As industries expand and global markets become increasingly interconnected, effective resource management has emerged as a critical factor for sustainable growth and competitive advantage. As such, the pursuit of RM excellence is on, and it has proven to be both exciting and challenging as organizations look to leverage RM capabilities as a vehicle to scale.  In this keynote session, RMI Managing Director Ryan Childers will provide valuable insights into strategies and leading practices for achieving RM excellence in today’s dynamic business environment and rapidly evolving “Expansion Era” of Resource Management. 

SPEAKER: Ryan Childers, Managing Director, Resource Management Institute

DESCRIPTION: Globalization of the economy has created opportunities for companies to innovate in how professional services are delivered. An effective Global Resource Management function can provide companies with a competitive advantage. However, building and operating a Resource Management function across multiple geographies comes with added complexities. For example, recruiting and retaining RMs, governance, forecasting demand, and automation are uniquely challenging. This workshop will summarize the latest industry research and share lessons learned in building a large Global Resource Management function at Amazon Web Services. 

SPEAKER: Gary Becker, Principal, Becker Business Consulting

DESCRIPTION: In 2022, our organization strategically identified resource managers as pivotal to our success in curbing attrition. To spearhead this initiative, we brought on board three dynamic individuals with diverse backgrounds to lay the foundation and implement our Resource Management (RM) program. As we delved into the program, it became evident that our organization had multifaceted needs that required targeted attention within the RM framework. Given our risk-averse nature, managing expectations and facilitating change were imperative, with leadership buy-in being a cornerstone.

This session will take you through the transformative journey undertaken in just one year, propelling us from ground zero to 2.5 on the RM Maturity Model.

SPEAKERS: Shannon McCarthy, Senior Consultant and Digital Analytics Services Resource Management Lead, LMI and Desiree Peyman, Resource Manager, LMI

DESCRIPTION: Competitive deployment of your workforce requires resource managers to move beyond maximising utillisation. Supported by (AI) technology, resource managers can develop into proactive business partners who not just deploy internal resources to projects, yet who also support scoping project outcomes that can be delivering by external supplies, thereby blending the best of internal and externally available skills. Koen will take you along on his experience in transforming Shell IT’s resource management practice to deliver on Shell’s ‘More value with less emissions’ strategy. He’ll focus on the behavioural shifts, their recent AI resource management tooling and rapidly changing business context. 

SPEAKER: Koen Timmermans, Global Operations Lead, Shell

DESCRIPTION: Join Beth Hunter, Resource Experience Management (REM) Leader at Rehmann, as she shares the company’s journey in scaling its resource management function. This session will delve into the successes and challenges of transforming the scheduling function into a streamlined REM process. Key topics include rebranding efforts, the creation of a two-year roadmap, the importance of change management, and addressing challenges related to technology, data, and growth. Attendees will gain insights into the strategies used to achieve a cohesive and efficient resource management process. 

SPEAKER: Beth Hunter, Resource Experience Management (REM) Leader, Rehmann

FORMAT: Three moderated panel sessions organized by the following three maturity groups: Getting Started, Evolving RMO, or Mature RMO.

DESCRIPTION: Three moderated panel sessions organized by the following three maturity groups: Getting Started (Level 1-2), Evolving (Level 3), and Mature (Level 4-5). Each panel session will discuss how companies are pursuing RM excellence to produce better business outcomes.

RMI Connect attendees will be able to select which panel session they would like to attend. Each panel session will include Q&A with the audience to enable the panel to address as many questions from the audience as possible.

Thursday, October 3, 2024 — 11:00 AM ET – 2:00 PM ET

DESCRIPTION: The technology landscape for RMOs is expanding and innovating rapidly. Established players, newer vendors and the expansion of AI use makes this an important time for RMOs to assess their current automation. This session will provide insights on the state of RM technology and how it can positively help your RMO.

SPEAKER: Marc Lacroix, RTM Consulting

DESCRIPTION: Alison is becoming well-known for her engaging sessions at RMI events! This time round, she’ll be running an interactive session on how to achieve gold standard resourcing. Hans will also be on hand to explore the technical challenges and solutions for achieving resourcing excellence. Touching across areas like engagement economics, reporting, and generative AI – this will be another great opportunity to connect and explore resourcing best practices. Don’t miss out!

SPEAKERS: Alison Driscoll, Head of Enablement and Hans Fladsrud, Head of Product, ProFinda

DESCRIPTION: Join us to discover how AI-enabled Professional Services Automation (PSA) can revolutionize your approach to resource management. Learn how leveraging AI-driven insights can optimize resource allocation, improve efficiency, and significantly boost revenue and margins.

SPEAKER: Sandeep Kumar, Founder & CEO, Kytes 

DESCRIPTION: Join us for a dynamic session on change management, where we’ll share insights and proven strategies to help you successfully implement resource management in your organization. We’ll cover best practices for aligning your teams, navigating the rollout process, overcoming common challenges, and ensuring a smooth transition that delivers lasting results.

SPEAKERS: Nicole Tiefensee – COO & Co-Founder and Brian Naylor – Implementation Project Manager, Runn

DESCRIPTION: Join Banoo Behboodi, Vice President of Success Engineering, for an engaging breakout session that highlights the critical role sentiment analysis plays in professional services organizations—especially for Resource Managers. As the industry moves beyond traditional metrics like margins and utilization, sentiment analysis is becoming essential for driving operational excellence and enhancing stakeholder satisfaction.

In this interactive session, Banoo will guide a conversation with attendees, exploring how blending operational data—such as project timelines and budgets—with sentiment data, which captures client and employee satisfaction, provides a more nuanced and real-time assessment of project health. For Resource Managers in particular, understanding and responding to sentiment data enables more agile decision-making and leads to stronger relationships with both teams and clients.

Don’t miss this opportunity to contribute to the discussion and discover new strategies to bring sentiment analysis into your resource management toolkit.

SPEAKERS: Banoo Behboodi, Vice President of Success Engineering, Kantata

DESCRIPTION: Certinia is market leader in the delivery of Professional Services Automation (PSA) solutions. In this session we will discuss how Certinia’s own Resource Management function optimises the utilisation of their professional service team to deliver successfully for customers. We will also touch on a number of customer experiences and there will be a short demonstration to visualize what this means for resource managers and others. Finally, with a mind to the future, we will take a look at the potential offered by technologies such as AI, and their likely impact on the world of professional services.

SPEAKERS: Andy Campbell, Director of Solutions Marketing, Victoria Cullinane, Resource Manager, and Chloe Stephenson, Senior Product Strategy Manager

FORMAT: Three moderated panel sessions each focused on one of the essential ingredients to RM Excellence: People, Process and Data, and Technology.

DESCRIPTION: Three moderated panel sessions each focused on one of the essential ingredients to RM Excellence: People, Process and Data, and Technology. Each panel session will feature targeted topical discussion around how companies are pursuing RM excellence to produce better business outcomes.

RMI Connect attendees will be able to select which panel session they would like to attend. Each panel session will include Q&A with the audience to enable the panel to address as many questions from the audience as possible.

Registration

  • To register, click the button below, enter your information, and pay through Stripe checkout.
  • Registration is $249 per person.
  • Team discounts are also available for teams of at least 5 or more (terms and conditions below). The more people you send, the more you save! For team discount questions, send your request to info@resourcemanagementinstitute.com.
  • The RMI reserves the right to refuse registrations from any entity or individual the RMI, in its sole discretion, finds is in conflict with the mission and goals of RMI Connect.
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Terms and Conditions

Registrations must all be made at the same time to qualify for team discounts. Team discounts may not be combined with any other promotional offers or discounts. All registrations are final.